The purpose of the English Marker tool is to help you assess and improve your writing, providing constructive feedback to assist you in your preparation for whichever exam you choose to take. We are not ourselves an exam board. The results generated by the English Marker assessment system may not precisely match the result you achieve in a real examination environment.
The international awarding bodies offering English examinations all have slightly differing marking criteria for their writing components. At English Marker, we have therefore developed a tool which is by design, universal.
While there is no guarantee that achieving a high score using our service will result in a similar score in a real exam environment, our experts have chosen marking criteria which conform to the highest academic standards and cover the criteria of all the main English language examinations as thoroughly as possible.
we are not an academic subject matter approval service; we assess language and overall writing skills, not domain knowledge or factual information. In other words, if a candidate states that the Earth orbits the Moon or Lady Gaga was an ancient scribe in another life, we will not include this as an error or unverifiable assertion, as long as the language is correct and the content is relevant to the topic you are writing about
we would not recommend using our assessment tool as a language placement test, as placement tests with a high degree of reliability usually involve other language skills as well
for all examinations taken, learners should remember that although there is a correlation between achievement in the various skills, a high score achieved in the writing component does not necessarily implicate a high score on the other skills tested
we are not a proofreading service to automatically fix all grammatical errors and writing mistakes. Our robust feedback is there to provide useful pointers regarding weaker and stronger aspects of your writing skills, so that you can improve your performance
we are emphatically not a place where you can purchase essays or ask someone to write an essay for you
using abusive or indecent language may result in English Marker refusing the processing of such submission
1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and English Marker, located at Lavant House, West Lavant, PO18 9AB United Kingdom (we, us), concerning your access to and use of the English Marker ( www.englishmarker.com) website as well as any related applications (the Site).
The Site provides the following services: At English Marker, we believe all language learners should have access to standardised and affordable feedback to improve their language skills. Our goal is to bring professional grading (currently only exclusively offered by the official exam board) to every learner of English at a fraction of the cost with significantly more feedback than is given post-exam. Starting with writing, and working with experts in the industry, we have therefore developed an independent tool for learners of English to analyse their writing performance. Some of our automatic tools for language analytics provide excellent indicators on writing performance and we make full use of these to offer learners objective, standardised feedback. However, our experience shows that even advanced AI technology is not yet capable of detecting or understanding crucial language nuances, making the human touch still invaluable in the assessment and feedback process. Therefore, English Marker blends these two approaches for the best results whilst working towards a fully automatic grading solution.
If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.
1.2 The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and conditions or documents that may be posted on the Site from time to time, are expressly incorporated by reference.
1.3 We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.
1.4 We may update or change the Site from time to time to reflect changes to our products, our users' needs and/or our business priorities.
1.5 Our site is directed to people residing worldwide. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
1.6 Depending on local regulation and age restrictions for minors, the use of any of our services is subject to the consent of their parent, guardian or organisation through which a child uses our services. We advise parents, schools or other linked organisations who permit their minors to use a service that it is important that they communicate with their minors about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. It is the responsibility of parents, guardians or linked organisations to ensure local regulations with regards to minors and using online services such as this one are followed.
1.7 Additional policies which also apply to your use of the Site include:
2.1 Our full Acceptable Use Policy, sets out all the permitted uses and prohibited uses of this site.
2.2 You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
2.3 As a user of this Site, you agree not to:
3.1 You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.
If you know or suspect that anyone other than you knows your user information (such as an identification code or user name) and/or password you must promptly notify us at email@example.com.
3.2 If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate.
3.3 As part of the functionality of the Site, you may link your account with online accounts you may have with third party service providers (each such account, a Third Party Account) by either: (a) providing your Third Party Account login information through the Site; or (b) allowing us to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account.
You represent that you are entitled to disclose your Third Party Account login information to us and/or grant us access to your Third Party Account without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by such third party service providers.
3.4 By granting us access to any Third Party Accounts, you understand that (a) we may access, make available and store (if applicable) any content that you have provided to and stored in your Third Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists; and (b) we may submit and receive additional information to your Third Party Account to the extent you are notified when you link your account with the Third Party Account.
Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, personally identifiable information that you post to your Third Party Accounts may be available on and through your account on the Site. Please note that if a Third Party Account or associated service becomes unavailable or our access to such Third Party Account is terminated by the third party service provider, then Social Network Content may no longer be available on and through the Site.
You will have the ability to disable the connection between your account on the Site and your Third Party Accounts at any time. Please note that your relationship with the third party service providers associated with your third party accounts is governed solely by your agreement(s) with such third party service providers. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality or non-infringement, and we are not responsible for any Social Network Content.
You acknowledge and agree that we may access your email address book associated with a Third Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site. At your email request to firstname.lastname@example.org or through your account settings (if applicable), we will deactivate the connection between the Site and your Third Party Account and attempt to delete any information stored on our servers that was obtained through such Third Party Account, except the username and profile picture that became associated with your account.
4.1 Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licensed to us, and are protected by copyright and trademark laws.
4.2 Except as expressly provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
4.3 Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
4.4 You shall not (a) try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site; and/or (b) make for any purpose including error correction, any modifications, adaptions, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded.
4.5 We shall (a) prepare the Site and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content to the Site that contains viruses.
4.6 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.
4.7 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the Site is accurate, complete or up to date.
5.1 We reserve the right at our sole discretion, to (1) monitor the Site for breaches of these Terms and Conditions; (2 ) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions; (3) remove from the Site or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and ( 4) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.
5.2 We do not guarantee that the Site will be secure or free from bugs or viruses.
5.3 You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.
6.1 We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.
6.2 We cannot guarantee the Site and Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance of the Site or Services.We are not obliged to maintain and support the Site or Services or to supply any corrections, updates, or releases.
6.3 There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.
7.1 The Site and Services are provided on an as-is and as-available basis. You agree that your use of the Site and/or Services will be at your sole risk except as expressly set out in these Terms and Conditions. All warranties, terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Site and Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.
We make no warranties or representations about the accuracy or completeness of the Site’s content and are not liable for any (1) errors or omissions in content: (2) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored on our server; (3) any interruption or cessation of transmission to or from the site or services; and/or (4) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.
7.2 Our responsibility for loss or damage suffered by you:
Whether you are a consumer or a business user:
Notwithstanding anything to the contrary contained in the Disclaimer/Limitation of Liability section, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to a total aggregate amount equal to the greater of (a) the sum of £5000 or (b) the amount paid, if any, by you to us for the Services/Site during the six (6) month period prior to any cause of action arising.
If you are a business user:
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
In particular, we will not be liable for:
If you are a consumer user:
8.1 These Terms and Conditions shall remain in full force and effect while you use the Site or Services or are otherwise a user of the Site, as applicable. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at email@example.com.
8.2 Without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site and the Services (including blocking certain IP addresses), to any person for any reason including without limitation for breach of any representation, warranty or covenant contained in these Terms and Conditions or of any applicable law or regulation.
If we determine, in our sole discretion, that your use of the Site/Services is in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your use or participation in the Site and the Services or delete your profile and any content or information that you posted at any time, without warning, in our sole discretion.
8.3 If we terminate or suspend your account for any reason set out in this Section 9, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
9.1 Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.
You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
9.2 These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.
9.3 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
9.4 We may assign any or all of our rights and obligations to others at any time.
9.5 We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control.
9.6 If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.
9.7 There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.
9.8 For consumers only - Please note that these Terms and Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction expect that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you have any complaint or wish to raise a dispute under these Terms and Conditions or otherwise in relation to the Site please follow this link http://ec.europa.eu/odr
9.9 For business users only - If you are a business user, these Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English Law. We both agree to the exclusive jurisdiction of the courts of England and Wales .
9.10 A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
9.11 In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by email at firstname.lastname@example.org or by post to:
West Lavant, PO18 9AB
Thank you for choosing to be part of our community at English Marker, doing business as English Marker (“English Marker”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at email@example.com.
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when registering at the Services or Apps, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or Apps or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Services or Apps, the choices you make and the products and features you use. The personal information we collect can include the following:
Publicly Available Personal Information. We collect social media; first name, maiden name, last name, and nickname; email addresses; business email; business phone number; and other similar data.
Personal Information Provided by You. We collect purchase history; data collected from surveys; app usage; passwords; and other similar data.
Social Media Login Data. We may provide you with the option to register using social media account details, like your Facebook, Google, Twitter or other social media account. If you choose to register in this way, we will collect the Information described in the section called " HOW DO WE HANDLE YOUR SOCIAL LOGINS" below.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Services or Apps.
We automatically collect certain information when you visit, use or navigate the Services or Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Services or Apps, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Online Identifiers. We collect devices; tools and protocols, such as IP (Internet Protocol) addresses; cookie identifiers, or others such as the ones used for analytics and marketing; applications; device's geolocation; Radio Frequency Identification (RFID) tags; and other similar data.
Information collected through our Apps
In Short: We may collect information regarding your geo-location, mobile device, push notifications, and Facebook permissions when you use our apps.
If you use our Apps, we may also collect the following information:
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services or Apps for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
More specifically, we may need to process your data or share your personal information in the following situations:
In Short: We only share information with the following third parties.
We only share and disclose your information with the following third parties. We have categorized each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.
In Short: If you choose to register or log in to our services using a social media account, we may have access to certain information about you.
Our Services or Apps offer you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public. If you login using Facebook, we may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission.
In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services or Apps is at your own risk. You should only access the services within a secure environment.
In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm .
If you have questions or comments about your privacy rights, you may email us at firstname.lastname@example.org.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services or Apps. To opt-out of interest-based advertising by advertisers on our Services or Apps visit http://www.aboutads.info/choices/.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:
A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when English Marker believes you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that English Marker becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information English Marker will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), DPO English Marker, by email at email@example.com, or by post to:
DPO English Marker
Chichester PO18 9AB
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.
In this document (hereinafter referred to as " Terms and Conditions") the following definitions have the meaning as described below and shall be used all along this document with a capital letter:
" Website" means and refers to englishmarker.com
" Customer" means and refers to a person (individual) submitting an Order to the Website.
"Company" means and refers to English Marker operating by itself or through its authorized partner or affiliate website.
"Sample" refers to a sample of document (essay, research, project paper, etc.) in electronic form that is marked and delivered to the Customer in accordance with his/her Order instructions.
"Services" refer to writing, editing, proofreading and other services, purchased by the Customer through the Order form on the Website.
"Support Team" is a team of the Company‘s or the Company affiliated entity‘s staff members designated to provide technical and informational support to the Customer with the aim of the most efficient completion of an Order.
"Sales Team" is a team of the Company‘s or the Company affiliated entity‘s staff members designated to acquaint the Customer with the Company‘s rules and policies and which main purpose is assisting the Customer with the order placement.
"Order" means a written document of a standard electronic form that is filled in and submitted online by the Customer to the Website for the purpose of obtaining grading. The Order specifies the scope of work and other requirements of the Customer regarding the Sample project.
"Order page" refers to the page on the Website that is assigned to a specific Order. Order page is regarded as the main source of instructions and communication of a specific Order.
"Expert" (or "Marker") means and refers to a person hired by the Company on freelance basis to complete and deliver the Sample.
The Website is an online writing assistant that offers academic and business writing services, namely essay and other written content samples, not mentioned above, to Customers worldwide. By making a purchase of the “Premium Report” service on the Company‘s Website, the Customer gets an original and properly graded report, which is posted to the correspondent Order page at the Website within the specified time.
The term of these Terms and Conditions execution starts on the date of creating an account with the Website and remains valid till the end of the calendar year, in which the respective account with the Website was created. The mentioned term will be automatically renewed for the period of next calendar year unless it was terminated 30 days before the expiration of the respective period. The notice to terminate the cooperation should be sent by the Customer at firstname.lastname@example.org in written form.
Types of Service
The Company offers its Customers two types of Service: Free analytics and a “Premium Report”.
The service price is determined by the Company and may vary depending on delivery time, complexity level, amount of work, type of writing, type of Service or use of external sources. Our prices are shown on the Website.
This Section provides a detailed explanation and regulation of the features, available in the Website Order form, as well as other policies that regulate placing an Order with the Website.
By filling in the Order form and processing the payment upfront the Customer submits their essay to the Company. After receiving and reviewing the essay, the Company may refuse the Service to the Customer at its sole discretion without providing any reasoning to the Customer. In this case, the prepaid amount will be refunded to the Customer according to the MoneyBack Policy Section of these Terms and Conditions.
The Customer is responsible for giving the Company accurate and full information concerning the Order, namely writing level and topic with additional options for exam board and essay style. In case the results does not suit the Customer‘s needs due to his/her failure to provide accurate information, the Customer is not eligible for a refund. Any amendments to such a Sample may be provided to the Customer for additional fee. The Company reserves the right not to provide any amendments in such cases.
All incoming payments to the Company through the Website are maintained and secured by PayPal.
The Company does not collect any transaction fees. All transaction fees, collected by PayPal, credit card issuer or bank, have to be covered by the Customer.
Whenever the Customer submits an Order request and makes an upfront payment, the Company does not guarantee that the Service will be delivered to the Customer and may disapprove any of the incoming Orders based on its sole discretion and judgment (in the event of stolen card use, inability to identify the client, fraud, short delivery time, etc.) and issue a refund to the Customer according to the MoneyBack Policy Section of these Terms and Conditions.
Each and any Customer using the Website understands and agrees to make payments in a timely manner after an Order request is placed on the Website, unless Other type of service is chosen. In case an Order for the writing/editing/proofreading type of service. In case an Order is placed on the Website and is not paid, the Company will not start processing it and will wait for the payment. In case an Order for any type of service is not paid within an hour after it was created on the Website, the Company may automatically shift the delivery date. The Company reserves the right not to process the Customer‘s order if the status of the Customer‘s payment is "under review" on PayPal.
Moneyback in case the Customer paid several times by mistake:
If the Customer refreshes the payment page while his/her payment is being processed, the payment may be processed more than once. The Company‘s billing department tries to take note of all multiple payments processed by mistake and refunds them at the earliest convenience. In case the Customer notices multiple payments on his/her credit card statement or PayPal account balance, the Customer is requested to contact the Support Team or send respective email at email@example.com. The issue will be forwarded to the billing department of the Company immediately. All payments made by mistake shall be refunded to the Customer in full scope.
Moneyback if the “Premium Report” is delivered late:
When the Customer is eligible for a partial or full refund, the Company may offer him/her to leave the money that is to be refunded as a store credit for use in future Orders. The Customer may refuse to leave the money as a store credit and receive a refund instead. If the Customer agrees for a store credit, the Support Team will make a correspondent note on the Customer‘s profile and the Customer will need to contact the Support or Sales Teams before placing his/her next Order for details on how to apply the credit. The amount of credit can be used by the Customer within one calendar year from the date it has been stored. The credit which is not used within one calendar year is considered expired and will be removed from Customer‘s profile.
Any type of refund is issued after the Order in question is completed and is issued to the same card/PayPal account/bank account the payment was made from. In case technical issues prevent the Company from issuing the refund to the initial payment source, the Company management representative will contact the Customer and another refund method will be agreed upon.
Failure to comply with these Terms and Conditions leads to an immediate termination of cooperation between the Customer and the Company and prohibits the Customer from the use of any of the Company‘s Services, either supplied or those in progress. The Customer understands and agrees that no refund for supplied Services or Services that are in progress will be issued in case of the Customer‘s failure to comply with the Terms and Conditions. If the Customer believes that he/she cannot follow any of the policies of these Terms and Conditions, the Customer agrees to contact the Company before any of his/her Orders are placed.
The Company reserves the right, at its sole discretion, to modify or replace any part of these Terms and Conditions, and to change, suspend, or discontinue the Service (including without limitation, the availability of any feature or content) at any time by posting a notice on the Website or by sending the Customer an email. The Company may also impose limits on certain features and Services or restrict the Customer‘s access to parts or all of the Service without notice or liability. It is the Customer‘s sole responsibility to check these Terms and Conditions periodically for any changes. The Customer‘s continued use of the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement or its subject matter or formation.
THE COMPANY MAKES NO REPRESENTATIONS OR OTHER WARRANTIES WITH REGARD TO THE WEBSITE OR ANY SERVICES THEREIN, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OR ANY IMPLIED WARRANTY ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. IN ADDITION, THE COMPANY MAKES NO REPRESENTATION THAT THE OPERATION OF THE SERVICE OR WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE. THE COMPANY WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS ON THE WEBSITE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY OPINION, ADVICE, INFORMATION, OR OTHER CONTENT PROVIDED IN CONNECTION WITH THE SERVICE OR OTHERWISE AVAILABLE THROUGH THE WEBSITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SUCH OPINION, ADVICE, INFORMATION OR OTHER CONTENT.
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR ANY INFORMATION PROVIDED ON THIS WEBSITE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
FOR STATES AND JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT ALLOWED, THE COMPANY‘S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT OF SERVICES PURCHASED BY THE CUSTOMER.